A service providing information and support to computer users, especially within a company.
（计算机网络用户）服务台
Example sentencesExamples
I work at a midwestern university's network help desk for students, faculty, and staff.
The support help desk can be a complicated, stressful and challenging environment.
Keeping track of every entry in an accurate, organized and nonrepetitive manner is the key to a good help desk.
Several software options are on the market, but our help desk chose IBM's ViaVoice for Windows.
One of the most important factors in outsourcing your help desk service is the relationship, or partnership, you establish with the vendor.
He recruits workers who have good people skills for the help desk.
Users don't sit idle because of lost or forgotten identifiers, and the help desk doesn't spend time retrieving or replacing such tokens.
Sixteen percent of the respondents had put on extra services due to the use of open source software, including extra help desk support and extra staff.
Evaluate all costs involved in running your own help desk.
A help desk agent may also want to communicate with an end user through a chat session.
The help desk and IT support staff will act as ambassadors for your intranet initiative, so the sooner you garner their support the better.
Other users lose productivity when they call the help desk to have their passwords reset.
The documentation or knowledge base of the help desk continues to grow, as does the vendor's ability to handle more issues.
A former New York computer help desk technician yesterday pleaded guilty to playing a key part in what prosecutors reckon is the largest identity theft case to date.
As I type this, I'm sitting on the tail of a 10 minute queue to the help desk again.
His assistant also handles hardware leasing and routes calls to the help desk.
Employees often have so many passwords that they invariably forget them and have to call the help desk to either retrieve or reset them.
We had a small programming shop and I was in the help desk when this fax came in.
Don't cheat your users by giving them dramatically simplified or weakened versions of the software being used by your help desk personnel.
The sad part is that they had to call the help desk in order to place a service call!
Definition of help desk in US English:
help desk
nounˈhɛlp ˌdɛskˈhelp ˌdesk
A service providing information and support to computer users, especially within a company.
（计算机网络用户）服务台
Example sentencesExamples
A former New York computer help desk technician yesterday pleaded guilty to playing a key part in what prosecutors reckon is the largest identity theft case to date.
The documentation or knowledge base of the help desk continues to grow, as does the vendor's ability to handle more issues.
Keeping track of every entry in an accurate, organized and nonrepetitive manner is the key to a good help desk.
Other users lose productivity when they call the help desk to have their passwords reset.
We had a small programming shop and I was in the help desk when this fax came in.
As I type this, I'm sitting on the tail of a 10 minute queue to the help desk again.
Evaluate all costs involved in running your own help desk.
Employees often have so many passwords that they invariably forget them and have to call the help desk to either retrieve or reset them.
I work at a midwestern university's network help desk for students, faculty, and staff.
The support help desk can be a complicated, stressful and challenging environment.
Users don't sit idle because of lost or forgotten identifiers, and the help desk doesn't spend time retrieving or replacing such tokens.
Don't cheat your users by giving them dramatically simplified or weakened versions of the software being used by your help desk personnel.
Several software options are on the market, but our help desk chose IBM's ViaVoice for Windows.
He recruits workers who have good people skills for the help desk.
The sad part is that they had to call the help desk in order to place a service call!
The help desk and IT support staff will act as ambassadors for your intranet initiative, so the sooner you garner their support the better.
His assistant also handles hardware leasing and routes calls to the help desk.
Sixteen percent of the respondents had put on extra services due to the use of open source software, including extra help desk support and extra staff.
A help desk agent may also want to communicate with an end user through a chat session.
One of the most important factors in outsourcing your help desk service is the relationship, or partnership, you establish with the vendor.