A person employed by a manufacturer or retailer to pose as a shopper in order to evaluate the quality of customer service.
Also called mystery shopper
Example sentencesExamples
‘We really were sure that we'd spot the secret shopper a mile off but we really, honestly didn't ’, she says.
They sent in secret shoppers to see how many kids could buy some of these mature-rated video games.
However, random secret shoppers report that orders can take between five and 10 minutes to fill and actually take longer during nonpeak operating hours.
(Managers and secret shoppers also conduct twice weekly perception and cleanliness surveys).
Columbus, Ohio-based Resource Marketing's secret shoppers encountered the following highs and lows on recent shopping sprees.
Definition of secret shopper in US English:
secret shopper
noun
A person employed by a manufacturer or retailer to pose as a shopper in order to evaluate the quality of customer service.
Also called mystery shopper
Example sentencesExamples
However, random secret shoppers report that orders can take between five and 10 minutes to fill and actually take longer during nonpeak operating hours.
(Managers and secret shoppers also conduct twice weekly perception and cleanliness surveys).
They sent in secret shoppers to see how many kids could buy some of these mature-rated video games.
‘We really were sure that we'd spot the secret shopper a mile off but we really, honestly didn't ’, she says.
Columbus, Ohio-based Resource Marketing's secret shoppers encountered the following highs and lows on recent shopping sprees.